Author: Administrative Control Solutions, LLC

Sales is the lifeblood of any profitable organization (duh!). Great salespeople make great money (again, duh!). Great sales processes generate even more money. If your organization operates through sales people rather than sales process, your organization is missing out on big money. Keep reading and I’ll prove it.

People-Centric vs Process-Centric Sales Process

Think you’re running a well oiled sales process? Here’s a quick test to see if that’s true:

Take all your sales people and line them up in a row. Terminate every other sales person without regard to how much revenue they generate or how long they have been with your company. You now have half your sales force remaining. Oh, and your sales manager just quit as well.

  • How quickly can you get your sales team back up and running?
  • How much recurring revenue will you lose?
  • Will your sales pipeline be dramatically affected? If so, for how long and what areas of the funnel will suffer the most?
  • What information regarding current deals and prospects will you lose?
  • If all the sales people you lost went to your competition, how would that affect your future business?

Did the above exercise scare you? Losing half your sales force is obviously an extreme example, but the mental exercise should reveal any weakness in your sales process. If your answers to the questions were not what you’d like them to be, your sales efforts are most likely based too much on sales people rather than sales process.

Sales process is the answer to any less than ideal responses to the questions above.

Contact Administrative Control Solutions for a detailed sales process analysis. Let us help you build a sales machine and help your organization become less sales people dependent and more sales process oriented.

I think by now we’re all aware of credit card skimming. We’ve heard countless news stories about how our credit cards can be skimmed by anyone who gets their hands on our card and even at gas pumps. Some fuel stations have caught on and made an effort to increase their customers’ peace of mind.

Have you seen the little security labels that are appearing on the pumps these days? They’re intended to reveal the word “void” or some such thing if the label is peeled off. And why would a skimmer need to peel the label? The label is intended to cover both sides of the pump’s access panel. To open the panel, one must remove or break the sticker. Seems like a step in the right direction. I’d scrutinize a pump that had a voided security sticker.

Here’s what those stickers look like:

I ran across this today while I was fueling my car:

Notice the stickers – (two of them for extra peace of mind??) are simply adhered to the flat panels of the pump. They are doing nothing. Is the gas station trying to save money by only having to purchase a single set of these stickers ever?

Note here there are no stickers where they’re supposed to be:

The company who makes these stickers is TydenBrooks. I went to their website to see if they include any installation documentation along with their security stickers. I thought “hey, maybe they’re pushing a product without adequate documentation.” But why sell something if you can’t easily explain how to use it? Their website does include pictures of the security labels in use on gas pumps – clearly positioned across the access door panel.

There is no excuse for missing these kinds of details other than poor communication and lack of documentation. I’m sure this fuel station is part of a larger chain and I’m sure they invested some amount of money in product and time to get these stickers out to all the fuel stations and onto the pumps. 100% of that money was wasted. Consumers like me have to wonder what else they’ve screwed up on and whether I should find another fuel station.

Getting these kinds of details right is truly not that difficult. Decision makers and managers need to pay better attention and plan to get projects done correctly. The better your implementation is, the better your bottom line. Guaranteed!

 

Ever have that rare moment when you wish you could connect a hard-wired LAN port to your phone’s mobile hotspot?

I mainly use a laptop when I’m out and about or with a client, so if I need Internet, I just fire up my hotspot. There are the rare occasions, however when I wish I could connect a hard wired machine to my hotspot. Today, for example! I was working at a client’s office and the internet to the building went down. This client works entirely from the cloud (thanks to their forward thinking attitude and a little help from G Suite!) and I didn’t want to fire up my laptop. Plus, I was interested in providing continued productivity to more users than just myself.

So, I reached for one of my TP-LINK routers and quickly made just a few configurations. Moments later I had a fully functional hotspot-to-wired-LAN connection that I could use on my machine only or simply plug into our SOHO switch here at the office. Granted, the huge warning here is that a large amount of mobile data will be consumed, but a loss in productivity would cost much more than a handful of gigs of data.

Here’s what I used:

You’ll need two wireless devices to make this work. One will be used to provide the hotspot and the other to access the router’s settings.

  1. Activate your hotspot and note the wifi network’s name and password
  2. Connect to the TP-LINK router
  3. Access the TP-LINK router’s configuration page
  4. Select Quick Setup from the TP-LINK router’s menu
  5. Choose Client as the Operating Mode
  6. Choose your hotspot from the AP list
  7. Reboot
  8. Plug in LAN

Done!

You now have a backup hotspot-to-wired-LAN connection which will be good for a few users’ Internet access. You’ll obviously lose printing and access to any shared resources, but for Internet-only shops this is a great emergency backup. Oh, and by the way Google Cloud Print for non-network printers works great! You don’t HAVE to lose printing when you drop your main router.

In case you’re wondering, I put instructions for operating the TP-LINK on the back of the router via QR code. This works great because it can teach another person how to set the connection up and its a great reminder to me! I also don’t want the instructions visible to anyone outside of our G Suite domain, so the instructions require a log in.

Please visit my blog here for more.

I guess if all stores and vendors backed up their marketing propaganda with actual results, we’d be less impressed with the ones that do! I was recently helping a friend of mine find a pair shoes that really fit well – shoes that she would wear often and that would make her life better. We found some to “settle with” at Kohl’s, but they weren’t 100%. I looked up running stores to see if there was some kind of custom shoe shop that could get an exact amazing perfect fit. I came across this on OK Runner’s site:

One of our missions is to provide all guests with a warm, friendly attitude. We provide each guest with a foot assessment, gait analysis and evaluation to ensure him/her a proper fit.

Well, we decided to give their Edmond location a shot. We arrived one hour before closing and were greeted immediately. The gentleman that took care of us was personable, patient and actually did what their website said they would do. He made a very accurate and professional foot assessment and gait analysis. His observations were confirmed by my friend and we were sold on his ability to provide proper footwear. He quickly boiled my friend’s needs down to a few pairs of shoes, educated us on what he was thinking and after trying on a few pairs of shoes, we were sold!

And guess what? If you were the one calling while he was taking care of us, sorry – he didn’t have time for you and instead spent 100% of his time with us and got the sale.

OK Runner is a store that everyone should go to for both running and walking shoes. Why pay slightly less for a pair of shoes that doesn’t fit your foot and gait properly? Go for the best fit and your body will thank you every day.

Here’s a 360° shot of the store:

Have you started creating a training manual and gotten in over your head? Or is your training manual project taking FOREVER to complete?

You aren’t alone. Creating intelligent and useful documentation is definitely a daunting task. If not organized properly from the beginning, your materials will likely take forever to complete and be extremely short-lived. We don’t want to see you waste your precious time!

A word of caution: Don’t fall victim to one-size-fits-all or off-the-shelf documentation. Unfortunately, there are very few shortcuts when it comes to documenting your vital (and confidential) information. The reason for this is your company culture and the unique mix of products, services and tools utilized by your company. Your documentation should be as unique as you are as a company.

If you haven’t checked out our Process Documentation 101 eCourse, you may want to do that first. Click here to enroll (its free!).

Process Documentation 101

The first thing you need to determine when writing your training manual is whether you are writing role based or task based documentation. This is critical.

Example of role based documentation: A role based training manual makes the most sense for an organization which hires workers into specific roles. School workers are a great example. If you work in a school, you may be a teacher, secretary, janitor, principal, vice principal, counselor, etc. but you will likely not switch between roles. You are hired into a particular role and will continue in that role until a significant change involving human resources is made.

Example of task based documentation: A task based training manual makes the most sense for an organization which needs to document specific tasks which will be performed by workers who may be in different roles or when most workers are in the same role. A machine shop is a good example. Multiple workers in a machine shop will perform the same task and each worker will have varying degrees of experience and proficiency. Regardless of experience, a particular task must be performed your [company] way every time.

 

Sign up below to receive a free copy of our short guide: Getting Started with your Training Manual / Procedure Guide. This document will walk you through getting started with role and / or task based documentation. Or you can always reach out to us directly here!


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I realize that we haven’t adopted the use of QR codes here in the States like some countries have, but I find myself using them more and more.

I have discovered a really easy way to scan QR codes with my iPhone without having to install another app. This isn’t an iPhone hack or anything of the sort, but it is a feature that is new to me!

All you need is the Chrome app and a newer iPhone which supports 3D touch.

Simply hard press Chrome and touch Scan QR Code.

Scan QR Code iPhone

It scans incredibly quickly. You can have a QR Code scanned and recognized in under 5 seconds.

Pretty cool, huh? Perfect for scanning QR Codes in Bullet Journals.

I like to take hand written notes. Taking notes is great – it keeps me awake during boring meetings (no, never in a meeting with you!), helps me remember things that I think I’ll never forget and I just love being able to flip through and find obscure things that just don’t go anywhere else. I also have a general hang-up about pulling out my iPad or laptop in a meeting and typing in notes. So, handwritten notes are my thing.

I also like to-do lists. I have lists for all kinds of things.

My problem is that I’ve yet (until now) found a really good solution to help me with both my love of handwritten notes and the necessity of accurate, up to date and easy to navigate to-do lists.

I’ve tried Notes, Keep, Asana, Basecamp, Evernote – you name it – I’ve tried it. I still use some of those tools for the things they do well (especially for team collaboration), but none have satisfied my cravings for organization, freedom and control like the Bullet Journal technique.

Have you heard of it?

The Bullet Journal technique was officially invented by a Brooklyn, New York digital product designer named Ryder Carroll. Although, I’m sure many other people have naturally gravitated to very similar systems.

Check out the video below for a great introduction to the Bullet Journal (BuJo).

How to Bullet Journal

For more, check out http://bulletjournal.com Book used in video: http://store.bulletjournal.com Sign up for the newsletter: http://goo.gl/n8FzpO Facebook: https://www.facebook.com/bulletjournal Twitter: https://www.twitter.com/rydercarroll

Oh, and by the way – you don’t have to buy anything! Although, I recommend a Moleskine and Staedtler pigment liner. 🙂

Bonus Content – Bullet Journal Hack: Want to know how to add digital, fully customizable content to any page of your paper journal? Click here.

 

Image Source – Bullet Journal.com

I’m a huge fan of all things practical. I also love customizing everything I get my hands on. So, I suppose it is only natural that I just had to take my paper journal just a step further. But I wasn’t just geeking out. I had some problems to solve!

Can you relate to any of these problems?

  • When I come across a web page that I want to either write about or do more research on, I hate the idea of hand writing in a URL and I don’t want to fuss with my endless browser bookmarks (I know… there’s an app for that…)
  • Many times I download a whitepaper or a form that I want to come back to later and it is related to one of the goals or pages in my journal – I confess that I’ve been tempted to print the item, fold it and put it in my journal
  • Sometimes I take a handwritten idea and I go digital with it but I’m frustrated later because I lose quick access to my idea when I’m looking through my journal (which I often do)

There are probably other problems I’ll solve with the method I’m about to show you, but I’ll save those for another post.

Here’s the solution in three steps:

  1. Create a blank online document (G Suite, O365, etc)
  2. Create a QR code that links to the document
  3. Print and stick the QR code on a page in your journal

Now all you have to do is scan the QR code, open the document and then paste links or add additional information to the document. Scaling this idea is simple. I created a folder in G Suite called Journal QR Links. I then created a dozen blank documents and named them 1 – 12. I used my Brother thermal label printer which can print on little 1″ square stickers and printed a QR code for each document. My journal has a pocket in the back and I just dropped each of the stickers in the pocket. Whenever I wish to add a digital link to any page in my journal, I just stick one of the stickers on the page and scan it. The scanned page opens and I simply rename the page to the numbered page in my journal and then add whatever content I want.

 

It works great!

 

Here’s exactly what I used:

  • Moleskine Notebook (the best!)
  • Brother QL-700 Printer
  • Brother DK1221 Labels
  • Brother P-Touch Editor Software
  • G Suite
  • Quick QR Code Generator (Chrome Extension)