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November 16, 2017

Sales-People Centric or Sales-Process Centric

Sales is the lifeblood of any profitable organization (duh!). Great salespeople make great money (again, duh!). Great sales processes generate even more money. If your organization operates through sales people rather than sales process, your organization is missing out on big money. Keep reading and I’ll prove it. People-Centric vs Process-Centric Sales Process Think you’re running a well oiled sales process? Here’s a quick test to see if that’s true: Take all your sales people and line them up in a row. Terminate every other sales person without regard to how much revenue they generate or how long they have
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October 16, 2017

Lack of Instructions or… We [don’t really] Care

I think by now we’re all aware of credit card skimming. We’ve heard countless news stories about how our credit cards can be skimmed by anyone who gets their hands on our card and even at gas pumps. Some fuel stations have caught on and made an effort to increase their customers’ peace of mind. Have you seen the little security labels that are appearing on the pumps these days? They’re intended to reveal the word “void” or some such thing if the label is peeled off. And why would a skimmer need to peel the label? The label is
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October 10, 2017

TP Link Mobile Hotspot to Wired LAN Connection

Ever have that rare moment when you wish you could connect a hard-wired LAN port to your phone’s mobile hotspot? I mainly use a laptop when I’m out and about or with a client, so if I need Internet, I just fire up my hotspot. There are the rare occasions, however when I wish I could connect a hard wired machine to my hotspot. Today, for example! I was working at a client’s office and the internet to the building went down. This client works entirely from the cloud (thanks to their forward thinking attitude and a little help from
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October 5, 2017

Great Customer Service – OK Runner

I guess if all stores and vendors backed up their marketing propaganda with actual results, we’d be less impressed with the ones that do! I was recently helping a friend of mine find a pair shoes that really fit well – shoes that she would wear often and that would make her life better. We found some to “settle with” at Kohl’s, but they weren’t 100%. I looked up running stores to see if there was some kind of custom shoe shop that could get an exact amazing perfect fit. I came across this on OK Runner’s site: One of
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September 28, 2017

Creating a Role or Task Based Training Manual

Have you started creating a training manual and gotten in over your head? Or is your training manual project taking FOREVER to complete? You aren’t alone. Creating intelligent and useful documentation is definitely a daunting task. If not organized properly from the beginning, your materials will likely take forever to complete and be extremely short-lived. We don’t want to see you waste your precious time! A word of caution: Don’t fall victim to one-size-fits-all or off-the-shelf documentation. Unfortunately, there are very few shortcuts when it comes to documenting your vital (and confidential) information. The reason for this is your company
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August 8, 2017

Quickly Scan QR Codes with Your iPhone

I realize that we haven’t adopted the use of QR codes here in the States like some countries have, but I find myself using them more and more. I have discovered a really easy way to scan QR codes with my iPhone without having to install another app. This isn’t an iPhone hack or anything of the sort, but it is a feature that is new to me! All you need is the Chrome app and a newer iPhone which supports 3D touch. Simply hard press Chrome and touch Scan QR Code. It scans incredibly quickly. You can have a
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August 2, 2017

The Analog System for the Digital Age (Plus, a Hack I Guarantee You’ve Never Heard of)

I like to take hand written notes. Taking notes is great – it keeps me awake during boring meetings (no, never in a meeting with you!), helps me remember things that I think I’ll never forget and I just love being able to flip through and find obscure things that just don’t go anywhere else. I also have a general hang-up about pulling out my iPad or laptop in a meeting and typing in notes. So, handwritten notes are my thing. I also like to-do lists. I have lists for all kinds of things. My problem is that I’ve yet
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bullet journal qr code
July 26, 2017

Bullet Journal Meets QR Codes

I’m a huge fan of all things practical. I also love customizing everything I get my hands on. So, I suppose it is only natural that I just had to take my paper journal just a step further. But I wasn’t just geeking out. I had some problems to solve! Can you relate to any of these problems? When I come across a web page that I want to either write about or do more research on, I hate the idea of hand writing in a URL and I don’t want to fuss with my endless browser bookmarks (I know…
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